Customer - The Person, Persons, Company or Organisation requesting or contracting work or services fromPC CARE essex
Work - time spent by PC CARE Essex investigating, researching, resolving or repairing issues for the Customer

Chargeable time includes
Work undertaken at the Customer premises
Work undertaken at PC Care Essex premises
Work undertaken by PC Care Essex through a remote access/support tool
Work undertaken by PC Care Essex giving advice by phone or email or other communication
 
All work is undertaken at prevailing PC Care Essex hourly rates - Currently £50 per hour (As of 01/02/2026) Sadly we had to raise the price from £45 due to ever increasing costs. But we did manange to keep this the same for 3 years. Payment for work completed is due on receipt of the invoice for that work at the standard or agreed terms.

When work is complated or last communication exceeds 1 month on the customers part, we reserve the right to dispose or resell the Equipment/device unless any special circumstanse arise and this is pre agreed in writing. This is not only to try and reclaim our costs, but to eliminate storage being wasted. Sadly, we have had many who have not collected ontime or ignore & block us.

Every care will be taken to preserve customer data. Where possible backups will be made by PC Care Essex, but:
No responsibility is accepted, or liability accepted or implied, for any loss of data or information whilst PC Care Essex repair computer equipment. Customers are ultimately responsible for backing up data prior to PC Care Essex commencing work

If PC Care Essex determines that software needs to be re-installed it is the Customers responsibility to locate and provide installation media and licence codes
 
PC Care Essex is a division of PJC engineering Limited
Registered in England Wales, Registration number 12178294
Registered address:  33 Baker Way, Witham, Essex, CM8 1UG